Last updated: 31 August 2025

At Find Dr. Home, we are committed to protecting your personal data and privacy. This policy explains how we collect, use, disclose, and safeguard your information, and how we use cookies and similar technologies, in compliance with the EU General Data Protection Regulation (GDPR) and the Israeli Privacy Protection Law, 1981, including the Privacy Protection Regulations (Data Security), 2017.

1. Information We Collect

• Personal details (name, phone, email, address).

• Health-related data you provide to receive medical services.

• Technical information (IP address, browser type, cookies).

2. Purpose of Processing

• To provide requested medical services at home.

• To manage appointments and patient care.

• To comply with legal obligations.

• For analytics and service improvement (non-essential cookies only with consent).

3. Legal Basis

• Your explicit consent (for health data and cookies).

• Performance of a contract (to deliver medical care).

• Compliance with legal obligations.

• Legitimate interests (to improve services, secure systems).

4. Sharing of Data

We may share your data only with:

• Licensed medical professionals and staff.

• Trusted service providers (hosting, IT support, labs).

• Regulatory authorities, where legally required.

5. International Transfers

If your data is transferred outside the EU or Israel, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or agreements required by the Israeli Privacy Protection Authority (PPA).

6. Data Retention

We keep data only as long as necessary to provide services and comply with medical and legal requirements.

7. Security Measures

We implement organizational and technical measures in accordance with the GDPR and Israeli Data Security Regulations, including encryption, access controls, and monitoring.

8. Processing of Minors’ Data

Our services are not directed to children under 18 without parental/guardian consent. We process minors’ health data only with explicit consent of a parent or legal guardian.

9. Direct Marketing

We may send you service-related updates. Marketing communications will be sent only with your explicit opt-in consent, and you can opt out at any time.

10. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device. They help websites function, improve performance, and provide analytics and personalization.

Types of Cookies We Use

• Strictly Necessary Cookies: Required for site functionality (e.g., appointment forms).

• Performance and Analytics Cookies: Collect aggregated usage information (e.g., Google Analytics). Enabled only with your consent.

• Functional Cookies: Remember preferences (e.g., language).

• Marketing/Advertising Cookies: Track browsing habits for personalized ads. Only with explicit consent.

Legal Basis

• Necessary cookies: legitimate interest.

• Analytics, functional, and marketing cookies: explicit consent.

Managing Cookies

On first visit, a cookie banner lets you: accept all, reject non-essential, or customize preferences. You can also adjust browser settings at any time.

Third-Party Cookies

Some cookies come from trusted providers (e.g., Google, Facebook). We ensure compliance with GDPR and Israeli law.

Data Retention

Session cookies expire when you close your browser. Persistent cookies remain until their expiry date or until you delete them.

Your Rights

• Withdraw consent at any time.

• Request information on cookie use.

• File a complaint with the Israeli PPA or an EU authority.

11. Your Rights (General)

You have the right to:

• Access, correct, or delete your data.

• Restrict or object to processing.

• Withdraw consent at any time.

• File a complaint with the Israeli PPA or EU Supervisory Authority.

12. Contact Us

For questions or requests, contact us:
privacy@finddrhome.com